January 06, 2011
Rackspace (Server Hosting) Apologizes For Incontinence
At work, we have recently started setting up multiple “Cloud Servers” at Rackspace instead of one
massive server like we currently have. I will discuss more about it later once we are fully running on Cloud Servers and have all of the tools setup.
I had a question for Rackspace support regarding their Cloud Setup environment. The point of the chat with Rackspace was to find out where I can change the email address for the contact who receives notifications when new servers are created.
Their solution was to put a filter on Outlook that forwards the emails to the email address I would like, but they don’t have an option for it. If my boss is on vacation and we spin up 4 new servers, we need to wait until he gets back and turns on his computer for us to receive the passwords for the new server. I understand the security reasons for only sending it to the primary email account, but it seems like a silly workaround.
Here is the conversation that I had with Matthew. His name and some information has been omitted. #FAIL
