A few months ago, I was todl about “Project Looking Glass” by Sun Microsystems. Looking Glass is an Operating System that hopefully could replace Windows. It may not be as user friendly right now, but it is 1000% better.
Wouldn’t it be nice to flip a webpage upsidedown or spin it around or even better when you turn a webpage around, write a note on the back of the webpage for later viewing, you now have that option. Looking glass is an open source environment in which you have the ability to add features on yourself if you know programming. This environment gives you the change that everyone wanted from Microsoft without having to get rid of the “Windows” look and feel. Looking glass integrates Windows, Mac OSX and Solaris (Sun’s OS).
So I was thinking about adding a few ideas into the Call Log Knowledgebase Module. One of the thoughts was when we email the user the knowledgebase article that they requested, to add into the database a timestamp, the article we sent them, a relational link to the problem description and the help desk employee who sent it to them. The reason for this is if they call back with the same issue and the knowledgebase picks up on this article, the help desk employee will be able to know that this is a repeating issue. The knowledgebase link will let the Help Desk employee know that this user has had this link sent to them before.
For example: A user calls saying they can’t get into myPlymouth and we realize that they were disabled. We send them the knowledgebase article for reasons that they could have been disabled. If they call back again with that same issue, we can try and narrow down why it is happening without having to scroll through their call history.
SANTA BARBARA, Calif. –An elderly man collapsed from cardiac arrest in a ballroom packed with cardiologists and other doctors attending an American Heart Association fundraiser.
“If you have to go down, that was the place, I guess,” said Dr. Richard Westerman, a cardiologist who helped save the man.
The unidentified patient suddenly slumped over during Saturday night’s seventh annual “Heart Ball,” witnesses said. He had no pulse or blood pressure.
“It looked like he was a goner,” said Santa Barbara City Councilman Brian Barnwell, who was among the 300 people attending the $250-a-plate event.
Several doctors sprang into action and revived the man by performing cardiopulmonary resuscitation. Paramedics took him to a hospital.
The patient recovered, Westerman said Monday.
“He was fine,” Westerman said. “He was awake. He had a pulse. He was talking.”
Cardiac arrest is the sudden loss of heart function, according to the American Heart Association. More than 95 percent of victims die before reaching a hospital, the association says.
You may not know what I mean by this, but here it is…very random but o well.
Santa knows when you are sleeping and he knows when you’re awake….
Should a DVR (Digital Video Recorder) be able to tell whether you are asleep or awake.
Lucent scientists have filed a patent application for a digital video recorder (DVR) that will detect when the user has fallen asleep—and will then turn off the DVR. As it turns out, Robert Heinlein had thought about this forty-five years ago.
According to Lucent, “the sleep detector may comprise an electronic camera for forming images of the viewer, and pattern recognition means connected to the electronic camera to monitor the physical condition of the viewer. For example, the pattern recognition means determine whether the viewer?s eyes are open or shut.”
Alternatively, the “sleep detector” may be a device wearable by the user to monitor their physical activity or physiological status. This wearable device could include one or more of the following: an accelerometer, a heat flux sensor, a galvanic skin response sensor, a skin temperature sensor and a near-body ambient temperature sensor.
I don’t agree with this idea even though it shows how technology has advanced over the years. But, my rant is that the DVR will tell if you are asleep or not so that you do not waste electricity. Wouldn’t that be what a “SLEEP TIMER” is on a TV.That’s it for now, I DONT WANT TO GO ON A RANT HERE…WHAT THE HELL DOES RANT MEAN – Quote from Family Guy
I was reading Zach’s Blog and he posted this article about a cat that was born with one eye and no nose. I don’t care if it is legit or not..WOW…what a sight. I dont know how to respond to this at all. According to Zach, if this is real, it will be the “World’s Ugliest Cat”.
Posted at: 2:52 pm by Timothy Haroutunian Categories: Sports and Leisure
The Following is part of an article from redsox.com from a few days ago, just to lazy to write it myself
For weeks, Red Sox president/CEO Larry Lucchino promised that the light would be left on and the door would be kept ajar in the event that Theo Epstein opted to return to the club. After weeks of speculation, that exact scenario unfolded, with the Red Sox releasing a brief statement Thursday night saying simply that Epstein, who departed his post as general manager on Oct. 31, will return to the organization.
What role will Epstein play now that his confidants — Ben Cherington and Jed Hoyer — are co-general managers? That will be elaborated on next week, when the Red Sox hold a formal news conference to shed light on Epstein’s return to the organization.
Epstein’s new role figures to have plenty of significance, as the club did indicate he would be returning to the club full-time, and not, as had been speculated in some circles, in an advisory role.
I went snowboarding for the first time today and it was a lot of fun. It was very ICY at waterville which made it harder to learn. I did really well for it being my first time going. I fell a few times, but all in all it was a good learning experience. I hope that I will be better for when it comes time for Ski Day during “SNOW DAZE” week.
I sent an email to Professor Shen in the Computer Science Dept. to ask him if he would be faculty supervisor for my senior project, Call Log Version 3. He said that he would love to supervise me and that I would just need to write up a description of what I would like to do and how long it would take to complete with a timeline.This will be an amazing Senior Project because it will help all of ITS and the entire PSU community.
So my project for my job, Call Log, is being presented to all of the Managers today for their feedback on how it looks and functions. As the Web Programmer and a Shift Leader at the ITS Help Desk, I have grown to realize the many conflicting issues that have made the job for the employees at ITS more difficult.
With this in mind, John, Joann and I have come up with new functionality and a redesign that we feel will allow a quicker and more sufficient working environment. The way the new system works with all of our other tools will allow for easier navigation, integrated support and most importantly “Preventative Support”, being able to see problems before they occur. (i.e. – Print Quota or Disk Quota over limit)
Completed
Call Log Redesign
Problem Details linked with the Knowledgebase
Ability to assign a call to a group instead of an individual
New look for assigned call details
Check your groups open calls
Re-assign to another group
Hardware Info for user – Listing all computers and details
Call History Integrated into Call Log
Automatically Generated Keywords
Main Page News using Help Desk Blog
In Progress
User Quota
Disk Quota
Department Quota
Main Page Open Calls
my.Plymouth Information about user
Adding Switch, Port and Jack information to Hardware Info
Call Log Wish List for Employees for what they want added
Future Goals
Email Channel Error – Fix in Tools Section
Restore Request
Oz Lookup User Information
NSYSMAN (with Manager or Shift Leader Authorization)
NFIXPROFILE
Customize Call Log to your needs
Employee Appointment Manager and Calendar System
User’s Media Loans
TIMELINE
January 30th, 2006 – Shift Leaders Start Testing Call Log Version 3.0
June 1st, 2006 – Full Testing Starts
August 1st, 2006 – Call Log 3.0 goes LIVE
Even though this is the current timeline, we will be developing this throughout the upcoming year. Our need for the new school year is the top priority and once everything for the upcoming year is developed, we will continue providing new functionality.
Over the past few years, I have had so many shows that I love to watch each week and if I cant watch them, they are DVRed. Some are the following: Numbers, Commander In Chief, Ghost Whisperer, The Apprentice, In Justice, Family Guy and others…But my newest show that I am now starting to watch as of Monday is “24″.
“24″ is one of the most intense and nerve splitting show that I have watched lately. For those who are not familiar with it, it is a show that takes place for 1 hour per episode taking up an entire day. When you start it at on the hour, it ends when the hour ends, it is crazy. For all those who want to watch it, I would highly recommend it, but it is so much better with the lights off and no light showing
